Support

In order to provide its customers with the highest level of service, AirFiber has adopted this Acceptable Use Policy (AUP). This Policy outlines acceptable use of the Service and is in addition to any other agreements in effect for the Service(s) customer has subscribed to.


Q & A

How do I access my email from the web?

If you already have free e-mail accounts (i.e., Yahoo!, MSN, Hotmail, Gmail, etc.) you can access these accounts over the AirFiber Internet connection.

Do you recommend Virus Protection or Anti Spyware?

If you have not already done so, AirFiber highly recommends you install robust virus and anti spyware protection on your computer(s). Numerous software packages are available commercially. At a minimum we recommend you install a freeware package such as Microsoft Security Essentials.
Visit http://windows.microsoft.com/en‐US/windows/products/security‐essentials for information.

I have no connection to the Internet, or it is slow, how do I troubleshoot it?

The loss of your internet connection may happen for several reasons, but usually means that one or more of the devices on your home network has lost connectivity, or may need to be power cycled.

Check the following:

Make sure the power adapter (also called Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it.)

Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices.

Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following:

Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.

Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please call:
Technical Support at (623) 219-5879.